1: What is Online Order Procedure?

 Ans: To shop online follow these steps:                                                                                                                

• Go to hotellinenklub.com
• click on the item you like,
• Select color, size and click on ‘buy it now’,
• If you want to shop more products then click on "continue shopping",
• Click on ‘next’,
• Provide your address and details,
• Click on - I confirm my order,
• Pay cash on delivery

2: How do I pay cash on delivery (COD)?

Ans: You can pay through cash on delivery. Once all items you wish to purchase have been added to your cart. Follow the steps below to pay with COD:

• Click ‘Proceed To Checkout.
• Fill in the ‘Billing Information’ And ‘Shipping Method’ Forms
• In The payment information form, select “Cash On Delivery”
• Click on “Confirm Now.” note your order number which will be provided to you at the “Thank You” page
• Your package will be delivered via (Courier service) before or on The expected delivery date
• You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

3: If there are multiple items ordered, will they be delivered at the same time?

Ans: In Cases if multiple Items are ordered, typically we ship all the Items in one package. The payment for the order will always be in full at the time of delivery. Check your order confirmation email or contact our customer support for specific information about your order. Track your shipment by using the provided tracking number

4: In how many destinations is Cash on Delivery (COD) service available?

Ans: The Cash on Delivery (COD) service is available all over Pakistan and United Arab Emirates.

5: Do shipping charges vary with the weight of the order?

Ans: Yes, shipping charges may vary depending on the total weight of your order. Heavier orders may incur additional shipping costs. Our shipping rates are calculated based on the total weight and dimensions of the package, as well as the destination.

Shipping and Delivery

1: What are the delivery charges?

Ans: Shipping charges depend on the delivery location and package weight. Hotel Linen Klub charge a flat shipping fee of Rs.299 on all orders in Karachi and for UAE flat shipping fee is 15 AED.

2: What is the delivery time?

Ans: Standard shipping takes 3-5 days, depending on the availability of the product. Orders are shipped before 4 PM in a working day.

3: What could be the reasons of delayed delivery of my order?

Ans: There could be several reasons for delayed delivery of your order. Here are some possible causes:

• Incorrect or incomplete address.
• Inclement weather, floods, or other natural disasters can impact delivery routes and schedules.
• Website or system glitches can lead to delayed processing or shipping..
• Problems with payment processing or verification can hold up order processing.

4: How do I check the delivery status?

Ans: Use the tracking number provided in your order confirmation email to track your package on the carrier's website (e.g., UPS, FedEx, USPS).or reach out to the Hotel Linen Klub's customer support via phone, email, or chat to inquire about your order status.

Returns and Refunds

1: Can I return or exchange a product?

Ans: You can return or exchange within 14 days. Make sure the product is in its original condition, with all tags, packaging, and accessories included.

2: How do I initiate a return or exchange?

Ans: To initiate a return or exchange, follow these steps:

• Reach out to the Hotel Linen Klub's customer support via phone, email, or chat.
• Share your order number, name, and email address associated with the order.
• Explain why you want to return or exchange the product (e.g., wrong size, defective, etc.).
• The seller may provide an RMA (Return Merchandiser Authorization Number) number, which is required for returns.
• Use the provided return shipping label or instructions to send the product back.

 3: What is your refund policy?

Ans: Refunds are offered for products that are:

• Defective or damaged
• Not as described
• Not received

Refunds are accepted within a certain number of days (e.g., 15 days) from the date of purchase or delivery. Refunds are issued through original payment method, Store credit, Gift cards. Refunds may not include original shipping costs.

Account and Login

1: Do I need to create an account to place an order?

Ans: Yes, You can create an account by following these steps:

• Click on the “LOGIN” sign found on the top right of the home screen
• Click on the “Sign Up” tab found on the “Customer Login” screen.
• Enter your unique information on the account creation page.
• Click on the “Sign Up” tab for account creation.

2: How do I reset my password?

Please click on “Forgot Password” which is available at the sign-in page. Enter your email address and click on “Submit”. A set of instructions to re-set your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

3: Can I save my payment and shipping information?

Ans: Yes you can save your payment and shipping information for future purchases. This can make checkout faster and more convenient.

Discounts and Promotions

1: Do you offer discounts or promotions?

Ans: Yes look for a "Sales" or "Deals" section on the website. Stay updated on promotions and discounts announced on social media platforms. Take advantage of seasonal sales, like holiday promotions or clearance events.

2: How do I apply a promo code?

Ans: To apply a promo code, follow these general steps:

• Select the products you want to purchase and add them to your shopping cart.
• Click the "Checkout" or "Proceed to Checkout" button.
• In the checkout process, look for a field labeled "Promo Code," "Discount Code," or "Coupon Code.
• Type the promo code into the field, making sure to enter it correctly.
• Click the "Apply" or "Redeem" button to activate the promo code.
• Ensure the discount has been applied to your order total.