Exchange & Return Policy

Exchange Policy

At Hotel Linen Klub, we prioritize our customers and strive to provide a seamless shopping experience. Please review our exchange policy below:

Eligibility

Any item purchased can be exchanged within 30 days from the date of delivery, provided that you have proof of purchase. Please note that items purchased during promotions or sales are not eligible for exchange.

Conditions for Exchange

Items are eligible for exchange only if they are unused, with all tags intact, packed in their original condition, and accompanied by the original invoice. If you received an item that is defective, the wrong size, or incorrect, you will need to provide proof.

Online Exchange Process

To initiate an exchange, please reach out to our customer service team. Provide all necessary details to our representative, and if all exchange conditions are met, we will arrange for a pick-up from your address. The online exchange process typically takes 7-10 days to complete once verified.

Return Policy

At Hotel Linen Klub, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a flexible return policy.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • The item must be in its original condition, with all tags and packaging intact.
  • The item must not have been worn, used, or altered in any way.
  • The item must be returned within 30 days of delivery.
  • Proof of your order, such as an order invoice or confirmation email, must be provided.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number.
  2. Securely pack the item in its original packaging, if possible.
  3. Include all original tags, packaging, and accessories.
  4. Ship the item back to us at the address provided by our customer support team.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.